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Auto Education FAQs

How do I book a course?

Simply go to the “Login / Register” area and complete the simple form to set up your user name and password, you can then book your place on any of the available courses using your credit or debit card. If you cannot find what you are looking for you can contact us for further assistance.

How do I cancel a course and will I be charged a cancelation fee?

If for any reason you need to cancel your place on any course please contact us as soon as possible either by e-mail or telephone, stating the reason for the cancelation and whether or not you wish to re-schedule your booking.

Our cancelation charges are as follows;

14 Days notice = 100% refund

7-14 Days notice = 50% refund

Less than 7 days notice = 0% refund

Please see our terms and conditions section for full details.

There are a lot of courses available, how do I decide which training is most suitable for my needs?

We offer a comprehensive online self assessment covering the four most popular subject areas, your test answers will be scored and returned to you along with our course recommendations based on your results. You can also contact us for further information.

How do I know that the training I receive will be up to date and to a high standard?

All our courses are supported and certified by two of the worlds leading vehicle system manufacturers, Robert Bosch and Delphi Automotive and are regularly updated to keep pace with modern vehicle development.

Do the courses carry a recognised certificate?

On successful completion of a final exam, all our courses carry a manufacturer accredited certificate, our courses are also recognised by the IMI and can be used when working towards ATA or Bosch Technician accreditation.

Do I have to complete one of the full programmes or can I select individual courses?

The choice is yours, you can work towards Diagnostic or Master Technician status following the recommended programme, or simply pick the one subject area that is of interest to you. Some courses do require other courses as a pre-requisite, please see the course overview.

How do I know the trainers will be “in touch” with modern vehicle technology and the challenges that my workshop is facing?

Our Trainers are all employed by us full time and attend regular update training from the major manufacturers. They also visit workshops to demonstrate and install the latest diagnostic equipment and in doing so they get the opportunity to work on many new vehicle systems, as well as getting to speak to technicians at the sharp end of the industry.

Where do the training courses take place?

We offer training at a number of regional venues in the North East, Yorkshire, Humberside, Lancashire, East and West Midlands, Warwickshire and Southern England. We are constantly looking at new areas so please check website for the latest venues.

What is ATA and can I gain this through Auto Education?

ATA is a voluntary assessment programme for technicians working in the Retail Motor Industry. It has the backing of major vehicle manufacturers, independent service and repair organisations and Automotive Skills, which is the Sector Skills Council for the Retail Motor Industry. ATA registered technicians sign and are bound by a special code of conduct. They are issued with a photo identity card, included on a dedicated website and there is publicity and point of sale material available. All our courses can be used when working towards ATA accreditation and we can arrange for ATA final assessments to be taken at the Bosch and Delphi training facilities.

Do I need a qualification to carry out air conditioning repairs?

Yes, as from 4^th July 2010 it will be illegal for any person or persons, not qualified and certificated to the required standard, to either work on vehicle air conditioning systems or purchase refrigerant. The new DEFRA regulations stipulate that any person working on vehicle air conditioning systems must have a DEFRA approved refrigerant handler qualification. Our trainers are fully accredited assessors for ATA refrigerant handler and we are therefore able to offer an ATA accredited qualification which meets regulation EC307/2008 and lasts for five years. Please see the “News” section of our website for full details.

What do I do if I forget my user name or password?

If you forget your password simply click on the “Forgotten Password” section. If you have forgotten your user name, please contact us and we will retrieve your details or issue a new user name.

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