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Customer Care

CS1 A Bosch Certified Course

Not only for the key staff members who regularly meet with customers on a face to face basis or through contact by phone, the course is suitable for the full range of job roles and levels of experience from within a service or sales oriented business.

The importance of first class customer care has long been acknowledged as essential to business reputation and customer retention. The ability to be able to communicate effectively and confidently with customers while maintaining good customer care principles is paramount to success. Customer care is ‘both’ a knowledge base and skillset. The industry now demands that these skills are applied as a routine of business life from the workshop floor staff, right through to the Managing Director.

The theoretical instruction given will provide the essential underpinning knowledge required for the practical and group tasks, included within the training, to be achieved. Your full involvement in the course and contribution is required and welcomed.

Modules and subject areas

On successful completion of CS1 delegates will be able to:

• Identify the key skills required in providing excellent customer service.
• Compare the application of good and bad customer service using the case study and group activity cases.
• Apply the principles of best practice in customer care to typical worked example cases and offer defined improvements to the customer handling methods applied.

Price: £150 + VAT

Duration: 1 day

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